What if your seller central account gets suspended? How to pay salaries, vendors, employees and much more? Time is to protect your account from suspension the smart way and getting your Amazon business insured. Read on…
Has your Amazon account suspended ever? The most painful time while selling on Amazon is the period of Suspension. But what if the account doesn’t get activated in 7 days or 30 days or more or your POA is getting rejected?
There are rents, vendors, raw material and salaries to pay so why not get insured your Amazon business along with protecting it from suspension forever
Table of Contents
Why does seller account suspension happen?
Broadly there are three reasons due to which selling privileges are removed or account gets suspended
- Performance Issues – When the specified metrics are not met i.e order defect rate is >1%, Late dispatch rate>4%, Cancellation rate>2.5%. This leads to a temporary suspension of selling privileges
- Policy Violation – Brand Infringement, Expired items, Materially different items. As a seller, you need to abide by house rules set by Amazon without question
- Selling a restricted product
A suspended seller will also receive a notification titled “Your Amazon.com selling privileges have been removed” with a list of ASINs that Amazon believes have violated their policies
How to appeal against your account suspension?
You need to read over the suspension notice carefully to identify which rule(s) you violated referring to Amazon’s policies. Also required to research the issue at hand and in case it is not clear may take help from performance team at Amazon by raising a ticket
Amazon will ask you to send a detailed Plan of action (POA) to get the account reinstated. There are many templates available on the internet and seller university if you chose to draft on your own.
You can also take professional help in drafting and one such company is ThompsonandHolt. They will first review the case and only if they are confident of reinstating will ask to deposit the consultation and drafting fees which are 500 £.
This service is FREE for customers of Monitor and Protect Plan
Some essentials while you appeal to Amazon
- Do take the responsibility of the situation
- Reiterate that you are committed to providing world-class service to all its customers and it is a privilege to sell on the marketplace
- Never criticise Amazon’s quality process
- Your Plan of Action should include real facts, numbers/statistics that can help Amazon to understand the case better
How to save your seller account from suspension?
The reason for the suspension is not always in your hand as you will never know when some seller will start mapping your ASIN’s or customer raises an issue or whatsoever.
Suspension once done will take time to get back on track again or sometimes you never get the opportunity to sell again on this marketplace
What if your Amazon business is Insured through a system which monitors your account round the clock and protects and >99% timely warnings and alerts will prevent account getting suspended
Thompsonandholt is an independent Amazon Specialist firm which was established in 2014 and operates worldwide for all Amazon marketplaces
The company provides an excellent facility called Monitor and Support to safeguard and do insurance of your Amazon account. The features and benefits of this software are as under
- Monitor & Protect service includes real-time alerts that warn you about any Health and Policy Violations which could lead to a suspension. This means you can put them right immediately
- Notifies you immediately about negative feedback, so you can reach the buyer immediately and resolve the issue in the quickest possible time
- Get notified immediately via email when other Sellers (hijacker, piggy backer) begin to sell on your listing
- Free Amazon Seller Account Suspension Appeal
- 3 Product Suspension Appeals (per month) should you ever need
- Protect Your Private Label – receive instant emails when other Sellers sell your product
- 24/7 Support to help Monitor & Protect Your Amazon Account
How to start protecting your seller account
Just visit the page here and click “Monitor and Protect“. This is the best gift you can give to your Amazon Business at a recurring monthly cost which is currently 200 £ (~18000/-INR approx.). This is a very nominal charge as compared to the huge loss sellers face if ever they get suspended
ThompsonandHolt can help you with a FREE trial of this service on demand. So, if you like to get started with a FREE trial, kindly fill up this form and your details to start the trial will be sent
Start with a FREE trial and explore the awesome benefits to all Amazon sellers worldwide
